Event Rental Policies

Event Rental Policies

When Renting from us your privacy is important to us. We do not share your rental information with other companies or other vendors.

Customer may pick up rentals on Friday by appointment only and return on Monday by appointment only, we are close on Saturday and Sunday, no pickup and returns after 5pm.  Rentals you are picking up must fit safely inside your vehicle. All large item like throne chairs and tables must be pick up on close in vehicle or truck no pickup truck. Customer will be responsible for loading, un-loading and securing the load in their vehicle: however, at the request, we can assist you. Event essentials staff will exercise care when assisting you but cannot be responsible for damage to vehicle or personal property that may occur during loading, unloading, or transport.  We will design rental centerpieces with fresh or silk floral, you have your own stand for floral? yes we will just rent you the floral, fresh floral client keep, silk floral must be return to HACD.

 

Reservations

  • We will send invoice/contract when you are ready to sign and pay your rental retainer. All invoices must be paid within 24 hrs, after 24 hours invoice will be automatically canceled in our rental system and a $25 service fee will be accessed to your new invoice/contract if we have to resend out a new invoice/contract.

  • There is a $200.00 rental minimum order (not including delivery, pickup, damage waiver and taxes). And $150 on throne chairs

  • Any event least then 30 days must pay for rentals in full, all monies paid is NON-Refundable. 

  • To make a reservation a 50% non-refundable retainer payment of the total charge is due, If your event is 30 prior to your event.

  • The remaining payment is due at least 2 weeks prior to the out date, also quantities and items are finalized.

  • Payment can be made through the invoice/rental contract we send out. Payment can be made with credit card, debit cards.

  • proposals do not guarantee the availability of rental equipment. Equipment will be reserved only upon receipt of a signed rental contract, and a NON-Refundable retainer.

 

Order Changes

  • Final changes to rental order need to be placed at least 10 days prior to delivery or customer pick up.

  • One week prior to the event date orders are packed and loaded and cannot be reduced.

 

Damage Waiver-NC Sale Taxes

  • A non-refundable 10% of total damage waiver is included in all rental orders for the risk of accidental damage to rented items. The damage waiver does not cover the cost of missing items or negligent use of rentals. To make sure you receive credit for broken or damaged items, please return the broken items. For example, if a vase is broken please return the broken piece (s) for coverage.

  • Excluded from waiver is loss or damage due to theft, disappearance, and mildewed, burned or torn linens and throne chairs damage. The customer is responsible for all rentals while In their possession. 

  • Be sure rentals is secured when not in use and protected from weather.  Notify us immediately if you find something broken or missing when it is received!

 

Un-use Rentals

  • Rental items are charged for time out, not for use. Every item that leaves our building is treated the same way upon return, used or not. This ensures that every item you receive is clean, sanitized, and food safe. No refunds are given for items that were not used during your event.

 

Late Returns

  • Late rentals will be charged a half-day rental rate for each day. If you are not able to return your rentals on time, please inform Heaven Angel’s Creative Designs so that we are able to make a note on your account. If we require the items for another order, we will make arrangements to pick the items up, at the cost of a one-way pick-up fee, charged to the credit card on file.

 

Rental Period and Rates

  • Generally, rates are quoted for a weekend single-use event. Start on Friday and return on Monday for customers who pick up and return equipment on their own. Arrangements for customer requesting delivery and pick up services will be made on a case-by case basis depending on customer needs, delivery assets, venue requirement, etc.  typically, this allows obtaining the rentals at least the day before the event and pickup on same day after event is over or next day. If you require a different rental period or accommodation, please contact use for rate information. All charges/rentals are for time out use whether used or not. Prices and policies are subject to change.

 

Delivery

  • Delivery service is available on all orders. All fees are based on location. Our Local delivery start at $50.00 for delivery and $50.00 for pickup this will cover staff up-loading your rentals into your venue. Our delivery staff is instructed to stack all items at a place immediately accessible to our truck. Set up and takedown is not available for any rentals that will be the customer responsible. Special racks, containers and packing are provided for all rentals to ensure that you receive your items sanitized, undamaged, and ready for use. Missing or damaged packing is charge a replacement fee.  Responsibility of the equipment remains with the client for the time of delivery until pick up.

 

 

Pick Up

  • RENTAL ITEMS NEED TO BE RETURNED TO THEIR POINT OF DELIVERY.

  • Please make sure when staff come to pick up rentals all chairs, linens, floral arrangements, and other rentals decorations of any kind should be removed from tables before the scheduled pick up time. All chairs should be broken down and stacked as delivered. All other rentals must be assembled and packed in same containers they came in and place in same location where staff delivery your rentals for pick up. All linens should be shaken out, free of food particles and gathered together in one area for pick up. Linens that are returned with burns, holes, tears, or possible replacement charges will be applied to linen returned with wax or mildew stains. Please note that the racks, containers, and bags that we deliver with the equipment are also considered Heaven Angels Creative Designs rentals, items not meeting these conditions are subject to additional fees.  Replacement charges will be enforced if these items are not returned.

 

Cancellation

  • All monies paid on rentals are non-refundable on cancel, postpone events, customer will receive amount credit for new date.  Rental credit must be use within 60 days of cancel event. After the 60 days all monies is forfeited and know credit will be granted.

Throne Chair Rental

  • The client is responsible for the chair(s) from the time of drop off to the end of the event/pick up.

  • Chairs will be inspected at both drop off and pick up to make sure that they are in good condition.

  • The client will provide valid credit card information for Heaven Angel’s Creative Designs to keep on file.

  • The client will also provide a valid NC State ID that matches the credit card information. Credit Cards are

       kept on file to be charged in the unlikely event of damage to any of the rental pieces.

  • If the client opts for delivery and pick up of the chair(s), Heaven Angel’s Creative Designs will make the drop off at the scheduled time. The client agrees to be at the event location to accept responsibility of the chair(s). No drop offs will be made unless there is someone at the event location to take responsibility of the chair. We will not wait more than 15 minutes for the client. After that time, the chair will be returned to our warehouse and the client will forfeit all his/her deposit.

  • If the client opts for pick- up of the chair(s), Heaven Angel’s Creative Designs will pick up the chair(s) at the scheduled time, but no later than 11pm. We will pick up the chair even if the party is still going on.

  • The chair(s) is solely for the guest of honor to use. Children are not allowed to eat, drink or jump on them.

  • Please keep in mind that these chairs are expensive and need to be treated with care, as if you own them. . If we find any marks or stains, the client agrees to pay for the damage. The credit card on file will be billed $75 and up depending on the extent of the stain. If the damage is irreparable, i.e. any tears on the fabric, broken pieces of wood, broken armrests, broken legs, water damage etc., the client agrees to pay the entire cost of the chair(s) as follows:  $450.00 each Throne Chair and $1,500 for the Love seat.

  • If the client decides to pick up and return the chair(s) him/herself, the client agrees to pick up between the hours of 10am and 5pm day before the event, no pickup or returns after 5pm. The client also agrees to return the chair between the hours of 10am and 5pm on dated and day stated on contract. If the rental is not returned on contract due date, the client agrees to pay an additional $75 per day.

  • Chairs will not be released if the vehicle is not big enough to fit the chairs.  Please no pickup truck must be on a close-in vehicle van, truck and suv

  • All monies and deposits are non-refundable.

  • We do not share any credit card information with any third parties, nor do we charge the client’s card for security deposits. The client’s credit card will only be charged in the unlikely event of damage.

  • Payments can be paid by invoice only or by credit card, debit card. We accept Visa and MasterCard and American express. We cannot take credit card payments over the phone.

  • If your event is in 30 days or more we require payment of 50% of the total cost of rentals upon the signing of a contract. Final payment must be made two weeks before your event date. If event is least then 30 days your grand total must be paid in full. The chair(s) will not be delivered unless Final Payment is made.

  • The client understands that reserving Heaven Angel’s Creative rental throne chair (s). The client also understands that the rental has been specifically set aside for his/her event. Therefore, all payments will be non-refundable. The client authorizes the billing of his/her credit card for any damages the chair(s) incurs while in his/her care.  Paying your invoice indicates that you have completely read and concur with the terms of this contract.

Our Office:
1140 South Wesleyan Blvd
Rocky Mount, NC 27803

info@heavenangelscreativedesigns.com

Office-252-937-0000

Seen By Appointment Only

All Rights Reserved, Heaven Angel's Creative Designs 2020