Frequently Asked Questions
What can Heaven Angel's Creative Designs offer you?
Please take a moment to learn about us and the type of clients we love to work with before considering applying to acquire rental services with Heaven Angel's Creative Designs team. We look forward to hearing from you!
Who is Joyce Etheridge and what is her role in our rentals for our wedding/event?
Joyce: I am the owner and Lead Designer of Heaven Angel's Creative Designs. I communicate and meet with all clients and design their rental floral and getting their rental in order and make sure centerpieces are executed flawlessly for the client. My creative team is composed of lead designers that are all trained and experienced for several years in the wedding and special event industry. Together we make sure that your floral rentals is designed, and produced beautifully to create an unforgettable experience for you and your guests.
Who is Vance Etheridge and what is his role in our rentals for our wedding/event?
Joyce: Vance drive the company truck if client need delivery or pickup of rentals he make sure that all rentals is accounted for and, he also do the ordering of our big rental items like throne chairs, and keeping Joyce in-line lol lol little joke!
What sets you apart from other rental companies and event designers?
Joyce: We believe that there is a great difference a traditional wedding and event design. We design and pride ourselves in every centerpieces we create and make sure that we are completely dedicated to our clients and their vision. We do offer custom designs because we believe that every event, big or small, regardless of budget, is unique and one of kind. We cater to each of our clients professionally by not only listening to you, but also creatively offering custom ideas that will enhance your vision that will work best with the overall blueprint of your Event day.
How long have you been renting/designing centerpieces for weddings and special events?
Joyce: we have been designing/producing events for over 24 years, we have now change our business to RENTALS ONLY in 2018. Meaning we will take care of designing your centerpieces and all your rentals needs for your event includes; chiavari chairs (gold or silver) thrones chairs, centerpieces floral (fresh or silk), linens, linens napkins, charger plates. All rental services are custom created to fit your needs, style.
Will Heaven Angel's Creative Designs set up and break down my rentals?
Joyce: Client will be responsible for setting up and breaking down all of their rentals. Also that will include deliveries and pickups. There will be no team member available to unpack and set up any rental items. also if we are picking up all rentals all items most be pack in the same order and place where we deliver your rentals. no member will be available to pack up rentals. More details will be lined up in your rental contract.
All items are rental only client do not keep any of the rentals. Client is welcome to keep only the fresh floral not the container the fresh floral came in.
Is their a Security Deposit required:
Joyce: Yes in addition to the rentals, A $250 security deposited is required. This deposit will be applied toward any additional rentals or late fees and any amounts owed for damage to or loss of the rental items, which We and Renter agree has the current value stated in Section 9 of contract. Owner will return to Renter any unused portion of the deposit.
When can I pick up and return all rentals? Do you have delivered and pick up rentals
Joyce: Rentals can be pickup on Friday and return on or before Tuesday, all rentals MUST be pick up on a close in car-truck-van NO PICKUP TRUCK. Yes we do offer delivery and pickup of rentals, when Vance delivery and pickup rentals he will not set up or break down any of your rentals, setup and break down is the client responsibility. more details will be lineup in your rental contract.
Do I still need to hire an event planner if I hire Heaven Angel's Creative Designs?
Joyce: You will need to hire an event planner/director. Heaven Angel's Creative Designs handles only your rentals aspect for your special day. We are an rental/floral designer company not a event planner. Your rentals is our only responsibility. The wedding planner/director will assist you in dealing with all the professionals you hire and ensure that a tight time line is followed. The planner ensures that there are no details overlooked and that your event will take place without undue stress or surprises.
Do you have budget minimums?
Joyce: Yes due to our limited availability for rentals and in order to ensure that you receive the ultimate client experience and quality service, we require a $175 on throne chairs and a $250 minimum on other rental items.
What is your ideal client that you work best with?
Joyce: We enjoy clients who are open minded to new ideas and who are not afraid to try new concepts or give us the liberty to be creative with their centerpieces. Our clients don’t always know what they want and aren’t always organized, but that’s okay! It is great to have clients who are flexible and trust our professional opinion in letting us design their centerpieces.
How do I know my investment is safe with you and how do you distinguish yourself professionally?
Joyce: We have been in business for 24 years and hold a valid business license and insurance policy. We have a positive reputation with all of our clients and wedding and event industry colleagues that we have worked with over the years.
Do you have payment plans and do you accept credit cards?
Joyce: Payment plans can be incorporated when rental orders are $1000 or more monthly, bi-monthly, or whatever works best for you. All finalized rentals orders and payments are due no later than 30 days prior to your event to guarantee all rentals are available on your event date. An initial 50% non-refundable retainer is required to secure your rentals for your wedding/event date. We accept cash, check, or credit cards.
Do you have more rentals items or just what I see on your rental page?
Joyce: Yes we do! we still in the process of adding items everyday on our page, or you can just tell use what you need an we can provide.
How do we begin the process to reserved rentals for my event? What is the best way to contact you if we have any questions?
Joyce: The first thing we require is that you submit your questionnaire application so that we can have some details about your event and to verify our rentals availability. Once we receive your questionnaire application , we will contact you to schedule your complimentary phone consultation. During this phone consultation, I want to learn about you, your event, and to see if we are a good fit for you. Please feel free to call me at 252-937-0000 or email me with any questions. I look forward to meeting with you soon!